Last Updated: June 21, 2025

At Azecare.com, your satisfaction is important to us. We understand that sometimes a product may not be exactly what you need. Our goal is to make the return process as clear and easy as possible, so you can shop with confidence.

Our Commitment to You: We offer returns and exchanges for most items purchased directly from Azecare.com within 30 days of the original delivery date.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following conditions:

• Timeframe: The return request must be initiated within 30 days of the delivery date.
• Condition: The item must be unused, unwashed, and in the same condition that you received it.
• Original Packaging: The item must be in its original packaging with all tags, labels, and accessories included.
• Proof of Purchase: A receipt or proof of purchase (e.g., your order number or packing slip) is required.
• Non-DME & General Wellness: Please remember, Azecare.com specializes in non-DME (Durable Medical Equipment) products for general well-being and daily living. Items that are clearly designated as medical devices or require a prescription are not sold by Azecare.com. Our return policy aligns with consumer-grade products.

Items NOT Eligible for Return (Final Sale):

For hygiene, safety, or product integrity reasons, the following items are final sale and cannot be returned or exchanged unless they arrive damaged or defective:

• Personal Hygiene Items: Any products that directly contact the body and cannot be resold for health reasons (e.g., opened incontinence products, bath safety items once used, opened compression wear).
• Opened Dietary Supplements & Consumables: Once the seal is broken or the product has been consumed.
• Custom-Made or Personalized Items: Products that have been customized or personalized specifically for you.
• Gift Cards: Non-refundable.
• Sale or Clearance Items: Items marked as "Final Sale," "Clearance," or similar designation are non-returnable.

2. How to Initiate a Return or Exchange

To start a return or exchange, please follow these simple steps:

1. Contact Us: Email our Customer Care team at [support@azecare.com] or call us at [Your Phone Number] within the 30-day return window. Please provide your order number, the item(s) you wish to return, and the reason for the return.
2. Receive Instructions: Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item(s) back. Please do not send items back without an RMA number, as this may delay or prevent your refund/exchange.
3. Package Your Item(s): Securely pack the item(s) in their original packaging, including all accessories, manuals, and proof of purchase. Clearly write the RMA number on the outside of the package.
4. Ship Your Item(s) Back: You will be responsible for paying your own shipping costs for returning your item(s) unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service and/or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refunds

• Once your return is received and inspected, we will send you an email notification to confirm that we have received your returned item(s). We will also notify you of the approval or rejection of your refund based on the eligibility criteria.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., credit card, PayPal) within 7-10 business days after the return is processed. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
• Original shipping costs are non-refundable, unless the return is due to a defect or an error on our part.

Partial Refunds:

A partial refund may be granted in the following situations (at Azecare.com's sole discretion):

• Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery (if accepted as an exception).

4. Exchanges

• We only replace items if they are defective or damaged upon arrival.
• If you need to exchange a defective or damaged item for the same item, please contact our Customer Care team at [support@azecare.com] to arrange the exchange. We will provide instructions for returning the damaged item and sending a replacement.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact our Customer Care team immediately (within 7 days of delivery) at [support@azecare.com] with photos of the damage and your order number. We will work with you to resolve the issue promptly, which may include providing a replacement, a refund, or a store credit.

6. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return once the returned item is received and approved. If the item wasn't marked as a gift, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

7. Questions & Contact Information

If you have any questions about our return policy, please don't hesitate to contact us:

• Email: support@azecare.com
• Phone: (248)952-8187
• Hours: Customer Service Hours, Mon-Fri, 9:00 AM - 5:00 PM EST]